Front Desk Operations in a Chiropractic Office - Holly Jensen

Course Summary:

“Mastering Chiropractic Front Desk Operations” by Holly Jensen is a comprehensive course designed to equip individuals with the essential skills and knowledge needed to excel at the front desk of a chiropractic office. The course likely covers all critical aspects of daily operations, focusing on efficiency, patient satisfaction, and smooth workflow. Holly Jensen’s expertise will guide learners through best practices for managing patient interactions, scheduling appointments effectively, handling insurance procedures, and maintaining a well-organized and welcoming office environment. The goal of the course is to empower front desk staff to become valuable assets to the chiropractic practice, contributing to its overall success and positive patient experience.

Target Audience:

This program is ideal for:

• New and existing front desk staff in chiropractic offices.
• Chiropractic assistants looking to enhance their administrative skills.
• Individuals seeking a career in chiropractic office administration.
• Office managers looking to train their front desk team for optimal performance.
• Chiropractors who want to ensure their front office operations are efficient and patient-centric.

Main Content:

Based on the course title, the main content likely covers key areas such as:

• Patient Scheduling and Appointment Management: Efficiently managing appointments, handling cancellations and rescheduling, optimizing the appointment book.
• Patient Communication and Customer Service: Welcoming patients, answering phones professionally, managing inquiries, providing excellent patient care.
• Insurance Verification and Billing Basics: Understanding insurance procedures, verifying patient coverage, collecting payments, and basic billing processes.
• Office Organization and Workflow: Maintaining organized patient records, managing office supplies, ensuring a smooth daily routine.
• HIPAA Compliance and Patient Privacy: Understanding and adhering to privacy regulations and maintaining patient confidentiality.
• Handling New Patient Intake: Efficiently processing new patient paperwork and gathering necessary information.
• Managing Patient Flow: Ensuring a smooth and timely experience for patients from arrival to departure.
• Telephone Etiquette and Effective Communication Skills: Mastering professional phone communication techniques.
• Problem Solving and Handling Difficult Situations: Addressing patient concerns and resolving issues effectively.
• Utilizing Chiropractic Office Software: Navigating and using relevant software for scheduling, billing, and patient records.